What are the check-in and check-out times at Rio Serrano Hotel + Spa?
Check-in is at 16:00, and check-out is at 12:00.
75 photos
Rio Serrano Hotel + Spa, Torres del Paine National Park
345US$
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10% less
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Key details
About the Hotel
Sector Rio Serrano,
Torres del Paine National Park,
Chile,
.,
Magallanes
- Next to a mountain
Perfect
9.4
9.3
4.3
Loved by Rio Serrano Hotel + Spa guests
"The spa facilities, view, atmosphere - everything is perfect."
"The hotel strikes the perfect balance of being luxurious and relaxing while also being comfortable and unpretentious."
"The swimming pool and sauna facilities were great."
Rio Serrano Hotel + Spa, a 4-star Torres del Paine National Park hotel, offers panoramic views of the Paine Massif and features a
Rooms & Amenities
All guestrooms at Rio Serrano Hotel + Spa include
Dining & Local Area
The on-site
Leisure & Business
Rio Serrano Hotel + Spa features recreational amenities including an
Location & Activities
The hotel is strategically situated
“With its prime location near the park entrance, this is a great base for exploring; add to that a full-service spa, and dining featuring regional cuisine, and you have everything you need. I especially like that the conference facilities accommodate large groups, making it suitable for both leisure and business. A standout in the region.”
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Choose your room type
Rio Serrano Hotel + Spa offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Superior Double or Twin Room Mountain View All Inclusive
2 persons
345 sq. feet
2 Single beds
Mountain view
Shower
Heating
room details
Classic Double or Twin Room
2 persons
305 sq. feet
2 Single beds
Shower
Heating
room details
Standard Double or Twin Room
2 persons
260 sq. feet
2 Single beds
Shower
Heating
room details
Standard Double or Twin Room All inclusive
2 persons
260 sq. feet
2 Single beds
Shower
Heating
room details
Show all roomsLess
Price and Room Availability
Check availability and prices for your dates now!
Facilities
Rio Serrano Hotel + Spa offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Allergy-free rooms
- Lift
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Hiking
- Horseback riding
- Billiard tables
- Fishing
Services
- Paid airport shuttle
- Housekeeping
- Laundry
- Tours/Ticket assistance
- Welcome drink
Dining
- Restaurant
- Packed lunches
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Board games
- Children's menu
- Children's play area
- Game room
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Indoor swimming pool
- Sun loungers
- Live entertainment
- Sun terrace
- Garden area
- BBQ facilities
- Leisure/ TV room
- Spa & wellness centre
- Sauna
- Steam room
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Public Bath
Room features
- Heating
- Mini-bar
- Terrace
- Garden furniture
Media
- Flat-screen TV
- AM/FM alarm clock
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Dining Onsite
The Rio Serrano Hotel + Spa presents a delightful array of dining venues, each offering a unique blend of local and international flavors. Guests can indulge in exquisite culinary creations while enjoying breathtaking views of the Paine mountain range, enhancing every meal with a touch of nature's beauty.
Qawasqar Restaurant
Italian, Mediterranean, Peruvian, Local, International
Ambiance
Family-friendly with a traditional yet romantic vibe, framed by panoramic views of the stunning nature outside.
Key Offerings
Experience a diverse menu featuring vegetarian, vegan, and gluten-free options, and savor fresh seafood and local dishes. Perfect for leisurely breakfasts and intimate dinners alike.
Reservation
No
06:00 - 21:00 daily
Restobar De Agostini
American, Italian, Mediterranean, Seafood, Steakhouse, Latin American
Ambiance
Modern and romantic, this venue embraces a contemporary charm, perfect for both high teas and late-night cocktails.
Key Offerings
Highlights include pizza and grilled specialties, as well as an extensive selection from the bar. Guests can unwind during cocktail hour or indulge in a delightful brunch overlooking nature.
Reservation
No
10:00 - 23:00 daily
Kaienk Restaurant
Regional cuisine with a focus on light fare
Ambiance
Nestled in a garden setting, offering serene views of the surrounding landscapes and mountains.
Key Offerings
Showcases local ingredients and flavors, inviting guests to enjoy fresh, light dishes that celebrate the region's culinary heritage.
Reservation
No
Hours vary.
Rio Serrano Hotel + Spa Location
Sector Rio Serrano,
Torres del Paine National Park,
Chile,
.,
Magallanes
Map view
Sector Rio Serrano,
Torres del Paine National Park,
Chile,
.,
Magallanes
City landmarks
Landmark
Mirador Cuernos Del Paine
3.0
mi
Restaurants
Quincho Pampa Lodge
2800 ft
Lote 1
Explore Torres del Paine National Park
Activities Near Rio Serrano Hotel + Spa
Quincho Pampa Lodge
11 minutes' walk
Charming lodge serving local dishes, known for its flavorful Patagonian lamb and rustic atmosphere.
Getting around
Access exclusive early booking discounts.
Choose your spa escape today!
Property information and rules
Check-in
from 16:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in for free.
Breakfast
At the hotel Rio Serrano + Spa guests are invited to a full breakfast served for free.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are not allowed.
Languages
English, Spanish, Portuguese
Number of rooms:
211
Reviews and Ratings
Reviews from guests about their experience.
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Pros
Stunning views
Attentive staff
Good food
Cons
Room refurbishment
Noisy guests
Guest reviewsbased on 674 reviews
Lawrence from United States
Single
superior double or twin room mountain view
4 nights in November 2025
|
Reviewed:February 14, 2026
6/10
drafty dining roomawkward bathrobe walk
The restaurant felt drafty and not cozy. It catered mostly to large groups. It was like mass processing. to reach the spa, i had to walk through the bar in my bathrobe, where other guests were sitting. this felt awkward and exposed. also. our room was on the fourth floor with only a skylight. It had no proper view. It wasn't a great experience.
0 Helpful
donald from united states
Single
superior double or twin room mountain view
7 nights in November 2025
|
Reviewed:February 11, 2026
10/10
amazing views and super service!
fantastic viewsgrilled lamb
the views from this place are fine! wherever i sat either in the bar or the restaurant, i always saw fantastic mountain views.. the complimentary grilled lamb tasting was a bonus. they also have sauna, gym, spa and swimming pool available for the guests.
Location
9/10
the hotel offers an extraordinary location that provides easy access to key landmarks. its strategic placement ensures convenient exploration of the surrounding natural beauty. ample parking space is a practical convenience.
0 Helpful
|
luna from united states
Couple
superior double or twin room mountain view
4 nights in November 2025
|
Reviewed:February 10, 2026
9.6/10
a refuge in nature's arms
varied programskilled therapisttired musclecomfortable space
i found the on-site excursion team helpful in planning my days. the varied program of tours allowed me to explore at my own pace. the massages were a blessing after long hikes, with skilled therapists to ease tired muscles. i was pleased to have a comfortable space at the bar with great food.
The road approaching the hotel needs some attention. The drive in was bumpy and long.
Facilities
9/10
the hotel offered a heated pool and a relaxing sauna, perfect after a day exploring. the spa provided treatments to rejuvenate and ease travel fatigue. there was also an in-house guide team that helped plan excursions.
Dining
10/10
breakfast offered a wide selection of choices, including fresh fruit and pastries. the restaurant staff prepared a menu for specific dietary needs. the bar had amazing food, offering delicious snacks and crafted drinks.
Location
10/10
the hotel is remote, providing views from every corner. it provides access to trails, great for immediate immersion in nature. horseback riding is nearby, giving you a chance to see roaming horses.
Rooms
9/10
the room featured a supremely comfortable bed. mountain views provided a backdrop. the room temperature remained consistent at all times.
Service
10/10
the staff showed really good attention to detail, always ready to help. the team provided advice about hikes. i found guest services to be helpful, ensuring all needs were met promptly.
0 Helpful
|
Hannah from United Kingdom
Single
standard double or twin room
3 nights in November 2025
|
Reviewed:February 01, 2026
9/10
varied breakfastgood massage
the breakfast had many choices. i also found the food and drinks selection at the resto bar to be amazing. the tired legs massage at the spa was great after a long hike. the staff at the hotel and spa were very good!
the wi-fi signal wasn't always super strong. it was fine for basic use, but sometimes a bit slow for streaming.
0 Helpful
Peter from United Kingdom
Single
superior double or twin room mountain view
3 nights in November 2025
|
Reviewed:January 03, 2026
9.3/10
excellent stay with mountain views
mountain viewsfurnished hotelexcellent foodtakeout lunch
the location provided lovely views of the mountains from the lounge areas. the hotel offered well-kept furnishings. our stay included breakfast lunch and dinner all with excellent food choices. i took takeout lunch bags on days i went out for day trips a nice option.
the road leading to the hotel was in poor condition making the approach less enjoyable.
Rooms
9/10
the room offered a mountain view a spacious layout and comfortable amenities. it featured a very large bed for relaxation after hiking. proximity to the national park was a definitive advantage
Dining
9/10
the hotel offered local cocktails and drinks from the bar . i found good food options in both restaurants. a wine tasting experience was available to guests adding to the dining experience. it was good.
Service
10/10
the hotel spa had a pool with seated areas and water jets for relaxation. massage services were available at the spa which i enjoyed. a daily documentary film was provided with snacks each night for the hotel guests.
0 Helpful
|
Lisa from United Kingdom
Couple
Superior Double or Twin Room Mountain View
4 nights in November 2025
|
Reviewed:December 22, 2025
9.4/10
Very nice Hotel Experience!
quality optionexquisite foodgreat staff
I found the views from the superior room amazing. Breakfast buffet was abundant, offering great quality options and exquisite food preparation. Staff members were excellent. Favio makes a GREAT pisco sour.
The DAILY rate is quite expensive.
Location
10/10
This hotel features an really good location with awesome views and sits about one mile from the park entrance. The setting is luxurious with high-end facilities. I found it to be nice.
Service
9/10
The staff was friendly and cute and all were very professional. The personnel is very solicitous, eager to fulfill the guests' wishes. The hotel makes additional free events available in the evenings (films, lectures).
Facilities
9/10
The hotel offers many opportunities for a relaxed stay. There is a tourism office with well-informed and helpful staff. The spacious indoor pool has an amazing view and I loved the sauna.
Dining
10/10
The food was excellent and breakfast was plentiful and rich. Packed lunches were available for hiking and bar food was very good. The high-end restaurant also served very good food for dinner.
Rooms
9/10
My spacious room had fabulous views. The public areas are tasteful and well-thought out. I noticed the views from the bar and restaurant are wonderful (you can never have enough of this landscape!).
0 Helpful
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Michael from United Kingdom
Single
superior double or twin room mountain view
4 nights in November 2025
|
Reviewed:November 24, 2025
9/10
nice stay with mountain views
spacious roommountain viewhelpful advice
i had a superior double or twin room mountain view. my room was spacious. it had amazing mountain views! the on-site tour company gave very helpful advice.
0 Helpful
FAQs
About Rio Serrano Hotel + Spa
Is there a restaurant on-site at Rio Serrano Hotel + Spa?
The hotel features two on-site restaurants: Qawasqar, which serves international cuisine, and Restobar De Agostini, offering light fare and cocktails.
How far is Rio Serrano Hotel + Spa from Torres del Paine National Park?
The hotel is located 4 km from one of the entrances to Torres del Paine National Park.
What room amenities are available at Rio Serrano Hotel + Spa?
Rooms include free Wi-Fi, flat-screen TVs with satellite channels, premium bedding, mini-fridges, and large windows with mountain views.
Does Rio Serrano Hotel + Spa provide parking facilities?
Free private parking is available on-site without the need for a reservation.
What wellness facilities are offered at Rio Serrano Hotel + Spa?
The hotel features a full-service spa, an indoor swimming pool, a fitness center, and a sauna for guest relaxation.
Are there any children's facilities at Rio Serrano Hotel + Spa?
The hotel has a children's playground and offers board games for entertainment.
What dining options are available for breakfast at Rio Serrano Hotel + Spa?
A buffet breakfast is available daily, with options included for guests traveling with the full-board program.
What language is primarily spoken by staff at Rio Serrano Hotel + Spa?
The staff primarily communicates in Spanish and English.
Is there an airport transfer service available at Rio Serrano Hotel + Spa?
Shuttle services can be arranged for an extra fee.
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